Shipping and Returns

Delivery Options:

We know that getting your products on time is important to keep your project on-track. We use several couriers to deliver goods from EtherWAN to all over the US and choose the carrier getting you the order in the quickest time depending on the size and weight of the package. Upon checkout, you have the option to select ground, 2-day, or overnight shipping.

Shipping Costs:

Shipping costs will depend on the size and weight of the product. Specific costs associated will be selected at check-out when choosing the shipping options. EtherWAN does not mark-up shipping costs from couriers.

Estimated Time of Arrival:

Please see below for information on when you will receive your order:

Delivery Type

Order placed before 2:00 p.m. PST

Order placed after 2:00 p.m. PST

Ground Shipping

3-5 business days

4-6 business days

2-day

2 business days

3 business days

Overnight

Following business day

2 business days

Tracking:

All of our delivery options are trackable. Once your order has left our warehouse, you will receive an email notification with a link to your tracking information for your parcel. You can also find shipping and tracking information for your orders under ‘My Orders’.

Order Cut Off:

In-stock orders placed by 2:00 p.m. PST will be fulfilled by our warehouse same-day. If your order is placed after 2:00 p.m. PST, your order will ship the following business day. Our warehouse fulfills orders Monday-Friday, with the exception of holidays.

Shipping Restrictions:

We do not ship to P.O. Boxes or internationally. For international orders, please visit Where to Buy.

Return Policy:

We know that needs may change and you have up to 6 months to decide if you need to make a return. We accept unopened returns within 30 days of your order’s delivery for a 100% refund. For unopened returns between 1-6 months, we accept the return with a restock fee of 15%. Please allow 10 business days for a return or exchange to be processed once it arrives at our logistics center.

Order Cancellations:

Any orders cancelled prior to shipment may be charged a cancellation based on EtherWAN’s inventory carrying costs, the likelihood of EtherWAN quickly selling products to other buyers and the related out-of-pocket costs and administrative costs. Orders placed after the product(s) have been shipped are unable to be canceled.

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